Terms of Use
Welcome to the official Spiral Festival website. Our Terms and Conditions outline the rules and guidelines for using our website, ensuring a smooth and secure experience for all visitors. Please read the following terms carefully to understand your responsibilities and our policies.
Thank you for visiting the official website of Spiral Festival. Your visit to, as well as the use of the Spiral Festival website (hereinafter: Website), is subject to the Terms and Conditions and applicable legal regulations governing this field.
By accessing and using the Website, you accept, without limitations, these Terms and Conditions. If you do not accept these Terms and Conditions without limitation, we kindly ask you to leave this Website.
Access to this Website is subject to the following Terms and Conditions:
Terms and Conditions of Information
All information available on this Website is purely informative and may not be used for commercial purposes or distributed to third parties.
Information published by EXIT TIM DOO NOVI SAD (address: Kisačka 5, 21000 Novi Sad, Serbia; email: info@spiral-festival.com) on this internet presentation is considered correct and reliable at the moment of its entering. EXIT TIM DOO NOVI SAD can, at any moment, without prior notice, update the existing or add new information on this internet presentation.
EXIT TIM DOO NOVI SAD does not guarantee that the Website will function without interruptions or errors, that problems will be fixed in a timely manner, or that the Website is compatible with your hardware or software. Information given on this Website should not be interpreted as advice for decision-making of any kind. If you have a problem understanding something on this Website while you are using it, please contact us using the Contact Page.
Content Ownership
The entire content, i.e.: texts, logos, graphics, images, audio content, and other content on the Website (hereinafter: Content), is copyrighted or owned by EXIT TIM DOO NOVI SAD or has been published on the Website with the permission of the owner or authorized right holder. The use of content, except in the manner described in these Terms and Conditions, without the written permission of the content owner is strictly prohibited. EXIT TIM DOO NOVI SAD will protect its copyright, intellectual property rights, and other related rights, as well as other rights, to the fullest extent permitted by law, including prosecution.
Website Disclaimer
You are using this website at your own risk. EXIT TIM DOO NOVI SAD, nor any connected or dependent legal persons or branches, employees or executives, nor any third persons hired by EXIT TIM DOO NOVI SAD for the creation, launch, and maintenance of the Website is responsible for any damages, physical or otherwise, direct, indirect, or incidental, as well as any other damages arising from using the Website and its contents, whether contractual or extra-contractual or in tort, even after warnings of potential damages. Please note that some jurisdictions do not allow for disclaimers for certain damages, which means that certain listed disclaimers may not apply to you.
Outbound Links
The Website contains links from other websites, the owner or user of which is not EXIT TIM DOO NOVI SAD. Such links have been provided only to give you more information. EXIT TIM DOO NOVI SAD does not control these websites, nor is it responsible for their operation, content, privacy policy, or security. EXIT TIM DOO NOVI SAD does not control the content, products, or services available at these websites. If you follow a link from our Website to such websites, you do so at your own risk and without the approval of EXIT TIM DOO NOVI SAD.
Privacy
All personal information (i.e., your name, address, phone number, or e-mail address) that you leave on the Website, via e-mail, or in some other way will be used by EXIT TIM DOO NOVI SAD in accordance with the privacy policy of the Website.
Any other announcements or materials transferred to the Website, such as questions, comments, suggestions, and the like, will not be treated as confidential information, nor will they be protected.
Access Limitation
EXIT TIM DOO NOVI SAD retains the right to limit your access to the Website or any of its parts without prior warning.
Terms and Conditions Updates
EXIT TIM DOO NOVI SAD retains the right to change the Terms and Conditions without prior warning. Any change in the Terms and Conditions will be announced at the top of this page. You will be automatically bound by the new Terms and Conditions and therefore should visit this page regularly to learn the current Terms and Conditions. These Terms and Conditions cannot be changed by you unless EXIT TIM DOO NOVI SAD consents to it.
Service Provider
EXIT TIM DOO NOVI SAD, Kisačka no. 5, Novi Sad, email: info@spiral-festival.com
Complaints Policy and Contact Details for Complaints
If for any reason you are not satisfied with the service, such as incorrectly calculated prices or other shortcomings, you can file a complaint in accordance with Article 56 of the Law on Consumer Protection. You can file a complaint electronically via email at info@spiral-festival.com or in writing to the address of the conference organizer – EXIT TIM DOO NOVI SAD, Kisačka 5, Novi Sad, along with any evidence supporting your claim. You will receive acknowledgment of receipt of the complaint, either in writing or by email, depending on how the complaint was submitted. Each complaint will be addressed within 8 days of submission.
Refund Statement
In case of return of the goods and return of the funds to the buyer who previously paid for them using a payment card, in part or in full, and regardless of the reason for the return, EXIT TIM DOO NOVI SAD is obliged to make the refunds exclusively through VISA, EC / MC, and Maestro payment methods. The bank will, at the request of the merchant, refund the funds to the cardholder’s account.